Archive for the ‘Pontiac’ Category


Thursday, March 11th, 2010

Extended warranty companies advertise   “you will never have to pay for auto repair again”. I live on the claims side of extended warranties for auto repair. The picture looks a little different from our side. Recently I have seen extended warranty companies really tighten their belt on claims. This is understandable as the economy shows little partiality.  I recently surveyed for a customer an extended warranty  that was recommended by AAA Motor Club. Here are some things I found written into their contract:

  • An option to provide the part themselves instead of paying the shop for theirs – we like to say this is like getting your steak at Wal-mart, taking it to a fine steak house and ask them to cook it for you at a discount.
  • An option to provide used parts for the repair at their choice not yours
  • A breakdown has to occur – not because a trained technician sees the eminent failure
  • They do not pay for items that wear out even if they are listed as covered
  • A limit of what they will pay for parts and labor – leaving you to pay the balance
  • Maintenance must be followed and receipts kept

If you follow the maintenance recommendations that you should be doing anyway, the chance of you having a breakdown will always be in their favor.  Their can be some positives to having an extended warranty on your car just don’t buy into the ads that say you will never pay for auto repair again. You will- even with an extended warranty.  A wise friend once told me – remember   “contracts are written in favor of those who write them”.


Toyota Recall -what to do if it happens…

Thursday, January 28th, 2010

Watch next week for a post of a video showing what to do if your accelerator sticks on any car…

leaking Sunroofs

Wednesday, August 5th, 2009


Q. It has a sun roof

The passenger floor is wet. (very wet)

It has happened recently with all the rain.

The header appears to be damp on the passenger side Where should I look for the leak  sun roof? or window gasket? or other Thanks


Enjoy watching you on channel 7


A. The sunroof has drains usually located in all 4 corners. Look for one or more being clogged. Sunroofs can be very delicate to work with so I would recommend taking it to Ace Top Shop in Little rock (501) 562-2320. Most NAPA Auto Care Centers like Parkway Automotive do not repair sunroofs.

The Auto Guy answers questions august 5th 2009

Wednesday, August 5th, 2009


Q. I have a 2001 Chevy Malibu and the wipers wouldn’t stop moving then they finally stopped and won’t come back on. What do you think?


A. Test for voltage at the wiper motor. If you have 12 volts replace the motor. If not then the switch itself has most likely failed. If you are unable to run these test yourself consider a NAPA Auto Care Center like Parkway Automotive. You can find one near you by clicking on the NAPA Auto Care link found on our homepage

2005 Chevy Silverado

Q. Mike:


My husband has a 2005 Chevy Silverado that smokes when you start it.  It will only smoke when the truck is started then it stops.  We had the valve seals replaced thinking that would remedy the problem but it is still doing it.  I just wanted to see what your thought about might be.



A. I’m sure you were close but most likely the valve guides are worn inside the cylinder heads. It will require the heads to be removed. If you are unable perform this repair yourself consider a NAPA Auto Care Center like Parkway Automotive. You can find one near you by clicking on the NAPA Auto Care link found on our homepage



Q. have a 1997 GMC Jimmy 4WD.  4.3, 6 Cylinder, Automatic 4-spd with roughly 103,000 miles on it.  My problem seems to surface every summer time since I’ve owned it and I have had it at a Chevy dealership hooked up to a diag machine to address this specific issue but the diag machine gave me inconclusive results.  In fact, one of the head mechanics was able to drive the truck and regenerate the problem but was unsuccessful in pinpointing the issue.  Let me also note that a “check engine” light has not came up when this problem surfaces.  Up to this point, we have replaced the spark plugs as well as wiring.  So here is what the symptoms are:  When the outside temperature is at 95 degrees or hotter, the engine will all of the sudden act as if you have taken your foot completely off of the gas pedal and the tac will suddenly decrease and the engine will die.  I have found that when it starts to idle down like I described above, letting off of the gas pedal and the re-applying pressure will “revive” it and it will acknowledge the pushing of the gas pedal.  Sometimes that will temporally resolve the issue while usually it will do it a series of times, then it will drive fine for a few miles.  If I am able to, I will pull the car over, pop the hood and let it cool off for 30 minutes or so the resume driving.  This seems to temporally resolve the problem.  I am out of ideas so any assistance in identifying the issue will be greatly appreciated!



A. it sounds like the fuel pump is failing.  You should have a fuel pressure test performed. Remember to always replace the fuel filter when you replace the pump. If you are unable to run these test yourself consider a NAPA Auto Care Center like Parkway Automotive. You can find one near you by clicking on the NAPA Auto Care link found on our homepage